Frequently Asked Questions

Real-time uptime monitoring for everyone

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Billing & Plans

Subscription & Invoicing

Questions about the Pro tier pricing at $29/month, annual discounts, VAT handling for EU accounts, and refund policies for unused monitoring credits.

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Technical Issues

Alerts & Uptime Checks

Troubleshooting false positive downtime alerts, configuring HTTP status code thresholds, and managing SSL certificate expiration notifications for domains like api.sitepulse.io.

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Feature Limits

Monitoring Caps & Integrations

Details on the 50 active monitors limit for Starter accounts, webhook payload size restrictions, and rate limits for third-party Slack and PagerDuty notifications.

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Search the Knowledge Base

Can’t find what you’re looking for? Use our internal search to quickly locate documentation, API references, and troubleshooting guides.

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Still Need Help?

Our engineering support team typically responds to ticket submissions within 4 business hours. For urgent production outages, use the priority escalation form.

Include your SitePulse account ID, affected monitor URLs, and recent log timestamps to speed up troubleshooting.

Contact Support Team